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Customer Service Charter

At SLQ we recognise that you, the customer, are the most important element of our organisation. As a result we have developed this Customer Service Charter.




We will aim to respond to all enquiries (by email/fax/telephone) within 2 working days.

Course Applications

Centre and course applications will be processed within 5 working days of receipt.

Learner Registrations

Learner registration will be processed within 20 working days of receipt.

Learner Certificate Requests

We will aim to issue learner certificate within 20 working days of receipt unless satisfactory Quality Assurance engagement is required.

Replacement Certificates

We will aim to issue requests for replacement certificate within 20 working days. See replacement certificate process in Centre Manual

Formal Customer Complaints

We will aim to respond to formal customer complaints within 5 working days and aim for full resolution within 20 working days as outlined in our Complaints  and Whistleblowing Policy


We will provide consistent opportunities for you to feedback your views regarding our customer service. Through our Customer Team, Partnership team and Quality Assurance engagements.

Tutor Training Requests

Tutor Training requests will be processed and confirmed within 5 working days.

Telephone Calls

We will answer your telephone calls courteously, promptly and professionally

Contact Us

For any questions or queries regarding this policy, please contact customer services manager via:


24 Linford Forum
Rockingham Drive
Linford Wood
Milton Keynes
MK14 6LY

Phone: 01908 689180

Email: contact@sportsleaders.org

Date printed: 17/11/2019

All information on this website is the property of Sports Leaders UK © 2016. All rights reserved.

Sports Leaders UK is the operating name of The British Sports Trust, a registered Charity 1095326. The British Sports Trust - Registered in England - Company Number 04597192. Registered Office - The British Sports Trust, 24 Linford Forum, Rockingham Drive, Linford Wood, Milton Keynes MK14 6LY.
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